Frequently Asked Questions

Introduction

Welcome to our FAQ section. Here you'll find answers to commonly asked questions about our eco-friendly sustainable products and practices.

Our Products & Brands

Q: What makes your products eco-friendly?
A: Our products are made from sustainable materials and processes, ensuring minimal environmental impact.

Q: Where do you source your products from?
A: Our product range is carefully curated from local Australian companies who share our values of environmental responsibility, quality, and ethical production. We aim to list products exclusively from Australian brands who are committed to the same sustainability mission as us.

Q: Why do you focus on Australian brands?
A: By supporting homegrown businesses, we aim to strengthen our local economy while reducing carbon footprint from international shipping. We also find that Australian eco-brands often have innovative approaches to sustainability that align perfectly with our mission.

Ordering and Shipping

Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that international shipping may take longer and could be subject to customs duties.

Q: What is your return policy?
A: You can return any product within 30 days. Please see our full return policy for details.

Customer Support

Q: How do I contact customer support?
A: You can email us at hello@2aessence.com.au or call us during business hours.